The impact of organizations using Twitter to interact with its current and potential customers is clear in this example (below).
At the risk of boring my readers to death … it’s going straight to the customer and in the best cases offering them a sincere invitation.
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"a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results,
enabled by interconnected people and technology"
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Via Mashable …
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40 of the Best Twitter Brands and the People Behind Them
Jennifer Van Grove
We all know brands are using Twitter — whether or not you want them around. Some of them don’t quite get the medium and just tweet self-serving links or marketing speak, but you won’t find any of those brands here. We’ve handpicked 40 of the best brands experimenting with the micro-blogging platform, and asked them a few short questions about how they’re using Twitter.
If some of their responses seem short, well that’s because they are. I asked each brand correspondent to answer our queries in 140 characters or less. Most of them got the point, a few rambled on a bit too long, and only asked me if “u” was acceptable in lieu of “you.” All in all, we’ve found some amazing people, doing some pretty powerful things at big companies, and all via Twitter.
Smart brands use Twitter in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them. This piece, and the knowledge I learned from the incessant hours invested, demonstrate why brands do belong on Twitter.
No other medium gets you inside a business or brand quite like Twitter.
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